Privacy Policy

V1 01.13.25

Kiwi Data is committed to protecting your privacy. This notice describes our approach to gathering, using, maintaining, protecting, transferring, and disclosing data we may collect from you or that you may provide when you visit our website, use our products or services, or otherwise interact with us (for example, by visiting our premises, attending our events or by corresponding with us), regardless of the country where you are located.

Our products, services, and website includes links to third-party services which are disclosed in our third parties page (link-needed) We use these third-party services for the purposes of extracting information and analyzing your PDF documents.

Please read this notice carefully to understand how we process and store your data. By engaging with us, you accept and provide your consent to this notice.

Data We Collect

We collect and use different types of data from and about you, including:

• Data collected may include your username and email address provided to Kiwi. We use this for authentication and communications. We do not share your email address with third parties.
• Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, or operating system and platform.
• Non-personal details about your website interactions, including the full Uniform Resource Locators (URLs), clickstream information to, through and from our website (including date and time), products viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), or methods used to browse away from the page.

How We Collect Data

We use different methods to collect data from and about you, including but not limited to:

• Direct interactions. You may give us data by visiting our website, by using our services, and by communicating with us through phone, email, or chat. This includes information you provide when you create an account, subscribe to our services, search for our services, place an order, upload a document, search for content, call our customer services, or report a problem with our website or services.
• Automated technologies or interactions. As you interact with us, we may automatically collect technical data about your equipment and your browsing actions and patterns. We collect this information by using cookies, server logs, and other similar technology.
• User contributions. You may also provide information for us to publish, display, or post on public website areas or to transmit to other website users or third parties as user contributions. Once posted or transmitted we are not responsible for user contribution related information and so you provide it to us at your own risk.

Cookies and Automatic Data Collection Technologies

Our website uses cookies (small files placed on your device) or other automatic data collection technologies to distinguish you from other website users. This helps us deliver a better and more personalized service when you browse our website. It also allows us to improve our website by enabling us to:

• Store your preferences, so we may customize our website according to your individual interests;
• Speed up your searches;
• Recognize you when you return to our website.

If you refuse to accept browser cookies our website may become inaccessible. Unless you adjust your browser settings to refuse cookies, our system will issue them. For detailed information on the cookies we use and the purposes for which we use them, see our cookie policy.

Third-Party Use of Cookies

We do not use third parties cookies. We only use first party cookies for the purpose of authentication.

How We Use Your Data

We use your data for the legitimate purpose of communicating with you. Examples of how we may use the data we collect include:

• Providing you with the information, products, services, and support that you request from us;
• Meeting our obligations and enforcing our rights arising from any contracts with you, including for billing or collections, or compliance with legal requirements;
• Fulfilling the purposes for which you provided the data or that were described when it was collected;
• Notifying you about changes to our website, products, or services;
• Administering our website and conducting internal operations, including troubleshooting, data analysis, testing, research, statistical, and survey activity;
• Improving our website, products or services, or customer relationships and experiences;
• Providing you with our thought leadership resources, product features, customer success stories, event updates, research reports, blogs, webinar updates, and identifying potential business opportunities;
• Protecting our website, employees, or business operations;
• Analyzing our performance, meeting our legal obligations, and developing our workforce.

We will use nonpersonal data for the purposes of training our AI models unless you explicitly opt out by emailing us at contact@kiwidata.com.

Disclosure of Your Data

We may share your data to fulfil the purpose for which you provide it, or for any other purposes that we disclose when you provide the data with your consent. We may disclose your data to:

• Any member of our corporate group;
• Business partners, suppliers, service providers, sub-contractors, and other third parties we use to support our business (such as analytics and search engine providers that assist us with website improvement and optimization). We ensure that these third parties keep data confidential and use it only for the purposes for which it is collected.

We may also disclose your data to other third parties, which include:

• A prospective seller or buyer in the event that we sell or buy any business or assets;
• A buyer or other successor in the event of merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, where one of the transferred assets is the data we hold;
• Compliance with any court order, law, or legal process, including responding to any government or regulatory request;
• Enforcement of our SaaS Terms and other agreements;
• Protection of the rights, property, or safety of our business, our employees, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of cybersecurity, fraud protection, and credit risk reduction.

Consent to Data Transfer

We may transfer, process, and store the data we collect in a country outside your own, with different privacy laws that may, or may not, be as comprehensive as your own.

The list of all the countries where the data could be transferred to is available at our trust center. This list is in consideration when Kiwi Data is acting as a processor for its customers.

By submitting your data or engaging with us, you consent to this transfer, storing, or processing.

How to Exercise Your Data Subject Rights?

If you would like to update or correct your information with us or you would like us to delete or stop processing your data, please write to us at contact@kiwidata.com. We will endeavor to respond to you within the timelines specified under applicable law.

Jurisdiction Specific Rights

We provide the following rights to data subjects in compliance with applicable law:

European Union / European Economic Area

• Right to be informed.
• Right to access.
• Right to rectification.
• Right to be forgotten/Right to erasure.
• Right to data portability.
• Right to restrict processing.
• Right to withdraw consent.
• Right to object to the processing of their data.
• Right to object to automated processing.

California Consumer Privacy Act & California Privacy Rights Act

• Right to know about the information a business collects about them and how it is used and shared.
• Right to delete information collected from them (with some exceptions).
• Right to opt-out of the sale or sharing of their information.
• Right to non-discrimination for exercising their rights.
• Right to correct inaccurate information that a business has about them.
• Right to limit the use and disclosure of sensitive information collected about them.

Children Online Privacy

We do not direct our website or services to minors and we do not knowingly collect data from children as defined by local laws. If we learn we have mistakenly or unintentionally collected, or received, data from a child without appropriate consent, we will promptly delete it. If you believe we mistakenly or unintentionally collected any information from or about a child, please contact us at contact@kiwidata.com.

Changes to Our Privacy Notice

We will post any changes we may make to our privacy notice on this page and indicate on the website home page that we have updated this privacy notice. Your continued engagement with us after any such updates indicates your acceptance and consent to them.

Contact Information

Please address questions, comments, and requests regarding this privacy notice to contact@kiwidata.com.